Last updated: October 20, 2025
At ENVIQ, we want you to feel confident trying something new. That’s why our products come with a 30-Day Money-Back Guarantee.
Try your ENVIQ product. If you’re not happy with it for any reason, contact us within 30 days of delivery to arrange a return and refund. We’ll cover the return shipping.
Our guarantee covers opened and used products. You can try your Air Duo before deciding whether it’s right for you. Your product does not need to be unopened or unused to qualify.
This policy applies to purchases made directly from enviq.us, including purchases completed through checkout.enviq.us, sale items and promotional bundles.
Email support@enviq.us within 30 days of receiving your order. Include:
You’re welcome to tell us what didn’t work for you, but an explanation is not required to use the guarantee.
We’ll provide a prepaid return shipping label and instructions. Please send your return within 14 days of receiving the label. Contact us before mailing anything so we can provide the correct return address.
Return the products you would like refunded, together with their included accessories, packed securely to prevent damage in transit. Keep your shipping receipt or tracking confirmation until your refund is complete.
Your refund includes the amount you actually paid for the returned products, associated sales tax, and your original shipping charge. Original shipping is refunded once per order.
We do not charge restocking fees or deduct the cost of the prepaid return label. Refunds are based on the price paid after discounts, rather than the regular or compare-at price.
Our guarantee also covers multi-kit purchases and promotional bundles, including our Buy 2 and Buy 3 offers.
For a full bundle refund, return all products included in the bundle, together with their included accessories. If you return only part of a bundle, the product refund is calculated proportionally from the total bundle price you paid after any discounts.
We will issue your refund to your original payment method within seven business days of receiving your return or valid proof that you have sent it back, whichever comes first, and sooner where required by law.
We’ll email you when the refund has been issued. Your bank or payment provider may need additional time to display the credit. If you have questions about a refund, contact support@enviq.us.
If your order arrives damaged, contains the wrong product, or has a quality issue, contact us as soon as you discover the problem. Include your order details and, if possible, photos of the issue and packaging.
We’ll help arrange a replacement or refund, as appropriate, at no additional cost to you. Your legal rights concerning faulty or incorrectly supplied goods are not limited to our 30-day guarantee.
ENVIQ does not offer subscriptions. All purchases are one-time purchases, with no subscription renewals or recurring charges.
Our 30-Day Money-Back Guarantee is offered in addition to your rights under applicable consumer law. Nothing in this policy limits any mandatory cancellation, return, refund, or other rights you may have.
For help with any return or refund, email support@enviq.us.
ENVIQ is operated by:
BLACKHAWK ENTERPRISES LLC
8 THE GREEN STE A
DOVER DE 19901
United States
This is our business address. Please contact us for return instructions and the correct return address before sending any products.